IT Support

With 20 years of industry experience we are able to provide the very highest level of professional IT support across Sheffield and South Yorkshire, offering small to medium-sized businesses access to some of the best professionals and most experienced engineers in the region. We differ from many other IT support providers; we can supply a wider variety of solutions and service packages which are tailored to the unique needs of our clients. Our IT support doesn’t start with what we can offer, but what your business needs, and we work to provide you with the ideal solution at highly competitive rate.

Onsite Support

Sometimes, some IT servicing cannot be accomplished remotely. In addition to our remote services, we can also provide comprehensive onsite IT support. Whether you’re looking for IT support for basic desktop issues, such as PC or laptop repairs, or you need something bigger such as network development, systems integration or relocation, we can tailor a package providing exactly what you need. From one-off call outs to complete IT support contracts we can offer scalable IT support solutions to suit.

Remote Support

It can be difficult to explain a computer problem or provide a solution over the phone. This is why we provide a comprehensive remote support service. It’s far easier if one of our engineers can view your screen and remote control your computer while you demonstrate any problem you may be experiencing. Also remote support allows us to offer assistance immediately (usually while you are still on the phone reporting it) Both our contract clients and our pay as you go customers benefit from remote support whenever they need it. We also use this as a platform to provide training and advice to end users and also to perform preventative maintenance tasks in the background, ensuring you never have any problems.

Out Of Hours Support

Our opening hours are 9am to 5pm Monday to Friday and we provide support during those hours. We do offer an out of hour’s service with alternate contact numbers please get in touch for more information.

Our customers say

Since we started using Synergy for our IT Support… the number of IT problems we experience have reduced. Synergy provide us with a professional and responsive IT Support service, and we would definitely recommend them to others. The needs of our business are always of paramount importance to them; they take time to understand what we are trying to achieve and are always helpful and responsive. Kathryn Price

TMS Europe

We would like to thank Steven, Bobby, Sam and the rest of the team at Synergy for the excellent technical support we receive, and the professional IT advice you provide for us. Outsourcing our IT support means we can focus on running our businesses, knowing that we can always rely on you for a quick and efficient response to our problems. Being a Sheffield business, your speedy response is very important to us, and you remotely accessing our servers and workstations saves a lot of time. Andrew Fletcher

Horizon Controls

We are happy with the IT Support service we receive from Synergy. Their team is highly professional and friendly and their support and maintenance contract works extremely well for us as an organisation. Our staff are not here to resolve IT issues and Synergy give us the freedom to get on with what we’re good at! Knowing that Synergy are on the end of the phone makes our job a lot easier.

Natalie Glasby

Glasby Pallets

Resolving IT Issues and Improving Business Infrastructure to Increase Success

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