Sometimes, some IT servicing cannot be accomplished remotely. In addition to our remote services, we can also provide comprehensive onsite IT support. Whether you’re looking for IT support for basic desktop issues, such as PC or laptop repairs, or you need something bigger such as network development, systems integration or relocation, we can tailor a package providing exactly what you need. From one-off call outs to complete IT support contracts we can offer scalable IT support solutions to suit.
It can be difficult to explain a computer problem or provide a solution over the phone. This is why we provide a comprehensive remote support service. It’s far easier if one of our engineers can view your screen and remote control your computer while you demonstrate any problem you may be experiencing. Also remote support allows us to offer assistance immediately (usually while you are still on the phone reporting it) Both our contract clients and our pay as you go customers benefit from remote support whenever they need it. We also use this as a platform to provide training and advice to end users and also to perform preventative maintenance tasks in the background, ensuring you never have any problems.
Out Of Hours Support
Our opening hours are 9am to 5pm Monday to Friday and we provide support during those hours. We do offer an out of hour’s service with alternate contact numbers please get in touch for more information.
Our customers say
We are happy with the IT Support service we receive from Synergy. Their team is highly professional and friendly and their support and maintenance contract works extremely well for us as an organisation. Our staff are not here to resolve IT issues and Synergy give us the freedom to get on with what we’re good at! Knowing that Synergy are on the end of the phone makes our job a lot easier.Natalie Glasby