Our backup software backs up your server in real time, as soon as a new file is created on the server or a file is modified our backup software automatically backs it up. If the internet connection is lost and the backup cannot complete, it will automatically carry on from where it left off when the internet connection comes back online.
Access to Backups
Only Synergy-UK It technicians have access to your backups, and our technicians will not access your backups without instruction from yourselves. Your backups will only be accessed in the event of data loss or corruption when data needs to be restored.
Restoring Backups in a Timely Manner
As your server is backed up to our premises and we are only located a few minutes away we are able to copy to backups to a new hard drive and bring them back to you the same working day.
Testing of your backup and disaster recovery solution
Our backup system notifies us via email if the backup fails. We also check the integrity of the backups manually once each month. In the event of the backup failing we will immediately take a look at the backup system and resolve the issues.
Backup Security
Your server backs up to our offsite backup server using a professional 3rd party backup program called Syncovery. The software is designed for backing up servers. Our backup server is locked down to your broadband static IP address so only your server is able to communicate with our sever all other requests from the internet will be ignored. Your data is encrypted and the SSH account used to security connect your server to ours is protected with a secure username and password.
Our customers say
Since we started using Synergy for our IT Support… the number of IT problems we experience have reduced. Synergy provide us with a professional and responsive IT Support service, and we would definitely recommend them to others. The needs of our business are always of paramount importance to them; they take time to understand what we are trying to achieve and are always helpful and responsive.
Kathryn PriceWe would like to thank Steven, Bobby, Sam and the rest of the team at Synergy for the excellent technical support we receive, and the professional IT advice you provide for us. Outsourcing our IT support means we can focus on running our businesses, knowing that we can always rely on you for a quick and efficient response to our problems. Being a Sheffield business, your speedy response is very important to us, and you remotely accessing our servers and workstations saves a lot of time.
Andrew FletcherWe are happy with the IT Support service we receive from Synergy. Their team is highly professional and friendly and their support and maintenance contract works extremely well for us as an organisation. Our staff are not here to resolve IT issues and Synergy give us the freedom to get on with what we’re good at! Knowing that Synergy are on the end of the phone makes our job a lot easier.
Natalie GlasbyResolving IT Issues and Improving Business Infrastructure to Increase Success