Unified Communication are quite similar to VoIP phone systems, with added features and capabilities intended for business collaboration. Unified Communication systems link and streamline all of your devices such as your desk phone, mobile, laptop, computer and tablet. Allowing you to reach everyone from any devices. Combining video conferencing, instant messaging, SMS, speech recognition. voicemail, email, and VoIP. Being able to access everything from any device makes communication and collaboration simple and easy.
The key benefit of Unified Communications are is giving you a single experience from multiple devices. You can end a conversation on one device and pick it up on another in real time. The features are much more advanced than this, throw in video conferencing with unlimited people, file sharing, Microsoft Teams, document and project collaboration, and you have a Unified Solution.
Along with employees being able to communicate in any form from any device, it allows you to attract and retain customers, ensure agent productivity, improve customer experience, keep callers well informed, streamline operations and manage efficiently.
Whether you have a small business with a few customer support staff or a large scale multi site business Unified Communications can give you a solution that can help you streamline your business operations and improve customer satisfaction.
With over 25 years in the IT industry we can offer industry leading UK based customer support. We have partnerships with all major networks and can provide scalable and tailored and solutions for businesses. You will receive our own dedicated account manager, with trained experts with many years experience. Choose from a range of feature rich telephone systems, cloud based, on premise, or Hybrid solutions. Increase productivity and enhance business performance with the power of Unified.
Many of our Unified solutions can run on top of your existing IT and network infrastructure. We Unified Communication software which will run on Windows, Android, Linux and MacOS. Turning your existing software into a feature rich communications platform. Allowing video conferencing, file sharing and collaboration and much much more.
We are very happy with the IT Support service we receive from Synergy. Their team is highly professional and friendly and their support and maintenance contract works extremely well for us as an organisation. Our staff are not here to resolve IT issues and Synergy give us the freedom to get on with what we’re good at! Knowing that Synergy are on the end of the phone makes our job a lot easier.
We recently moved into new office’s and needed a reliable phone system installing as soon as possible. From initial contact with Synergy, outlining our requirements up to an installed & operating service was less than one week. The installation went smoothly and it appears to be working very well. Many thanks to Synergy, we have been impressed by the quick turnaround and level of service provided.
Our business is dependent on reliable internet connectivity. The connection we had with our previous provider was not reliable enough to suit our business needs. We found a local business called Synergy Networks, who were offering resilient wireless connectivity. We made the switch and have now found the new system to be more reliable and quicker than the old system. Good decision to change.
We have put together a few little ideas to help you stay connected and ensure your staff still feel a part of the team
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